General Question
Our perfumes are handcrafted using premium-grade oud and rare ingredients sourced from around the world. Each fragrance is carefully designed to blend tradition with modern sophistication, ensuring a long-lasting, luxurious scent experience.
Yes. Our perfumes are made with high-concentration oils and natural fixatives, providing excellent longevity. Most of our fragrances last between 8–12 hours on the skin, and even longer on clothing.
We offer perfumes for men, women, and unisex blends. You’ll find fragrance descriptions on each product page to help guide your choice.
Yes, we ship worldwide. Shipping times and costs vary depending on the destination and will be calculated at checkout.
Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor the delivery status.
We accept returns on unused and unopened products within 7 days of delivery. Please visit our Refund & Returns Policy for full details. We do not accept returns on opened or used perfumes for hygiene reasons.
To preserve the quality of your fragrance, store your perfume in a cool, dry place away from direct sunlight and heat.
Absolutely! Our perfumes make perfect gifts and come in elegant packaging. We also offer gift wrapping upon request during checkout.
Payment & Delivery
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Cash on Delivery (within the UAE only).
Yes. All transactions are processed through secure, encrypted payment gateways. Your card details are never stored on our servers.
If your payment fails, try another method or contact your bank. If the issue persists, reach out to our support team for assistance.
Orders within the UAE are typically delivered in 1–3 business days.
International delivery usually takes 5–10 business days, depending on the destination and customs clearance.
Some countries may charge import duties or VAT. These fees are the customer’s responsibility and vary by destination.
